Shipping Policy

1. Shipping Carrier
We deliver orders using trusted courier services, both domestically and internationally.

 

2. Processing Time

  • Orders are typically processed within [1-2] business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
 

3. Delivery Timeframes

  • Domestic Deliveries: Estimated delivery within [2-5] business days after dispatch.
  • International Deliveries: Estimated delivery within [5-12] business days, depending on destination.
 

4. Tracking Your Parcel

  • Once your order ships, you will receive a confirmation email with a tracking number.

5. Shipping Fees

  • Shipping fees are calculated at checkout and may vary based on weight, destination, and selected shipping option.
 

6. Customs, Duties & Taxes (For International Orders)

  • International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient.
  • Please check with your country’s customs office for more information before placing an order.
 

7. Delivery Issues & Non-Delivery

  • If your order is delayed or lost, please contact us at contact@vertclubculture.com within [7] days of the expected delivery date.
  • If the courier is unable to deliver due to incorrect address or recipient unavailability, you may be responsible for any additional delivery fees.
 

Return and Exchange Policy

1. Our Guarantee
We want you to love your purchase. If you are not satisfied, you may request an exchange, subject to the terms below.

 

2. Returns Eligibility

  • Items must be returned within [14/30] days of delivery.
  • Products must be unused, unworn, unwashed, and with original tags attached.
  • Final Sale or Clearance items are not eligible for return unless defective.
 

3. Requesting a Return or Exchange

  • Email returns@vertclubculture with your order number, item(s) for return/exchange, and reason.
  • Await approval and instructions before shipping your return.
 

4. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • We recommend using a tracked delivery method. We are not responsible for lost returns.
 

5. Exchanges

  • If you wish to exchange an item, please indicate your preferred replacement.
  • Exchanges are processed once we receive and inspect the original item.
 

6. Refunds

  • Approved refunds will be issued to your original payment method after we receive and inspect the return.
  • Shipping fees (original and return) are non-refundable unless the return is due to our error.
 

7. Damaged or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within [48 hours] of delivery with photos, and we’ll arrange for a free return or replacement.