Shipping Policy

1. Shipping Carrier We deliver orders using trusted courier services (Aramex & their partners), both domestically and internationally.

2. Processing Time

  • Orders are typically processed within [1-2] business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

  • Domestic Deliveries: Estimated delivery within 1-2 business days after dispatch.
  • International Deliveries: Estimated delivery within [2-10] business days, depending on destination.

4. Tracking Your Parcel

  • Once your order ships, you will receive a confirmation email with a tracking number.

5. Shipping Fees

  • Shipping fees are calculated at checkout and may vary based on weight, destination, and selected shipping option.

6. Customs, Duties & Taxes (For International Orders)

  • International shipments may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the recipient.
  • Please check with your country’s customs office for more information before placing an order.

7. Delivery Issues & Non-Delivery

  • If your order is delayed or lost, please contact us at contact@vertclubculture.com within [7] days of the expected delivery date.

Return and Exchange Policy

We want you to love your purchase. If you are not satisfied, you may request an exchange, subject to the terms below.

Exchange Policy

Items are eligible for exchange only; we do not offer returns or refunds for change of mind.

Exchange Requirements

  • Exchange within 7 days of delivery.
  • The item must be unworn and unwashed.
  • The item must have the original tags attached.

How to Request an Exchange

To start the process, please email orders@vertclubculture.com with the following details:
  1. Your Order Number.
  2. The item(s) you wish to exchange.
  3. The preferred replacement item(s) (including size and color).

Exchange Delivery Process

Once your exchange is approved, our delivery carrier will perform a one-step swap: they will bring your replacement item and, at the same time, collect the item you are exchanging. Please ensure the exchange item is ready to hand over to the carrier upon arrival.

Returns and Refunds Policy

We only accept returns and provide refunds in the event of a defective or incorrect item.

Return Eligibility and Deadline

  • Returns are only accepted if the item is confirmed to be defective or if you received the wrong item.
  • The issue must be reported and the return initiated within 48 hours of delivery. Items reported after this strict 48-hour window will not be eligible for return or refund.